Ecommerce inspires new parcel delivery services
The dramatic growth in online shopping has inspired Yodel, a U.K. parcel delivery company, to alter its services to meet consumer expectations and match the increasing need for flexibility in the industry.
Yodel will now offer delivery services six days a week, as well as every day in December to meet the demands of the Christmas rush. The delivery company will remove premium charges for weekend deliveries, and create consistent pricing across the U.K., including in the highlands and islands.
Yodel has also improved its customer service commitments. The company is investing in a programme to enhance training of staff so as to include earlier engagement of seasonal and temporary staff. These additions to the company will help the service deliver large volumes of parcels during peak delivery months.
Similarly, O2 has created a new plan specifically designed to meet the growing needs of mobile shoppers. Shoppers will be able to complete a transaction from an online store using their mobile phone and a mobile ewallet that stores payment information for an instant money transfer service. In the mobile application, shoppers will also find a MyOffers function used to send promotional messages to consumers based on their needs and purchase history, My Hermes reported.